CitiPower and Powercor approached synrg to help reshape the way their stakeholders engaged with the business through web and mobile.
The engagement sought to facilitate productivity and efficiency opportunities, to help customers more easily access required information and enhance the reputation of the business.
The key challenge was to amalgamate the separate websites of CitiPower and Powercor. With the businesses now in partnership, a single streamlined website was needed.
synrg were tasked with analysing the two websites, restructuring the sitemap and creating an intuitive user experience. From this analysis, we produced extensive wireframe documentation and web architecture, mapping out all scenarios across the site.
In collaboration with Partisan Design, who provided design visuals, synrg developed and implemented the website CMS.
The site includes network area maps with outage warning systems, customer reporting tools, social media integration, extensive careers and news sections, and a larger content offering. Customers and potential employees now have the opportunity to find all their information in one place.
30 June 2014View website